Refund and Returns Policy

Effective date: October 12, 2026

This policy covers services and purchases offered by Hardball HQ LLC d/b/a MTN Duck Press through or in connection with mtnduck.com. A signed written agreement or a retailer's terms may apply instead. Nothing in this policy limits a right that cannot legally be waived.

Publishing and other services

Our services involve custom work. Once work on a service has begun, payments for work already performed are non-refundable because the time and work have been spent.

If you cancel before a service has started, we will refund the amount paid for that service. If you cancel after work has begun, you must pay for work completed and approved costs incurred, plus any kill fee stated in your signed agreement. The signed agreement controls if it differs from this page.

Each project stage will be delivered for your review and approval. Approval must be in writing. Requests to redo work after approval, or revisions beyond those included in your agreement, are new work and may be billed separately if agreed in writing.

Printed books

Physical books may be produced through print-on-demand partners. We cannot accept returns of correctly printed books solely because you changed your mind.

If a book arrives damaged, misprinted, or with content different from what you ordered, contact us at press@mtnduck.com within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the book and packaging, if available. Where we are able to do so, we will work with the retailer or production partner to arrange a replacement or refund.

Defects, printing errors, and transit damage may be eligible for a remedy. Buyer's remorse about a correctly produced book is not. If you purchased through a retailer such as Amazon, Lulu, or IngramSpark, that retailer's return and refund process applies. We may not be able to override the retailer's decision, but we will try to help you contact the appropriate provider.

Change of mind before production

If you ask to cancel an order for a physical book before it has entered production, we will try to cancel it. If the platform or production partner allows cancellation, we will arrange a refund for the amount it returns to us or otherwise makes refundable.

Digital products and ebooks

Digital products and ebooks are non-refundable once delivered, except where a refund is required by law or the applicable retailer's policy. If you purchased through a retailer, that retailer's refund process applies.

Chargebacks

If you have a concern about a charge, please contact us at press@mtnduck.com before filing a chargeback so we can try to resolve it. If a charge is disputed, we may provide the payment processor or financial institution with relevant order, payment, delivery, and communication records.

Payment processor and fees

A third-party payment processor may handle payments. Its terms and policies apply to payment processing and any fees it charges. We do not control the payment processor's decisions or processing times.

How to request a refund

Email press@mtnduck.com with:

• Your name and contact information.
• Your order number or project title.
• The date and amount of the payment.
• A description of the issue and the remedy you are requesting.
• Photos or other supporting information, if relevant.

We aim to respond within 5 business days. Response times may be longer during busy periods or when we need information from a retailer or production partner.

This page is a summary. A signed written agreement controls service projects, and a retailer's terms and policies control purchases made through that retailer, subject to applicable law.